We offer an exchange or full refund* on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
*Please Note: Refunds exclude all shipping costs.
HOW TO RETURN YOUR ITEM(S)
Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with any swing tags & packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at firstname.lastname@example.org so we can put the replacement item aside for you. As most items are made to order/limited editions it may not be possible to provide a replacement. If this is the case a refund will be given instead.
We also recommend that you use an insured courier service with signature on delivery. SOME IDEAS LIMITED cannot take responsibility for any products lost or damaged in transit back to us.
OUR RETURNS ADDRESS IS:
SOME IDEAS LIMITED
31 Lonsdale Road
Do I have to pay for my return?
Yes. If you live in the UK please send via your Post Office using next day special delivery. If the items are damaged we will also ship your replacement items free of charge.
International customers are also responsible for the cost of shipping returned items to us. If you have chosen an item for exchange postage will need to be paid unless the original item was faulty.
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.
How long will it take to send out my exchange items?
We receive returns daily, Monday – Friday. As many of the items are limited edition/made to order we cannot give assured return dates. We will make every effort to send exchange items as soon as we can. Please email email@example.com to get details. If we have the item in stock we will try to get them out within a week but this may take longer during busier periods such as around christmas or bank holidays etc.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
How long will it take to process my refund?
We aim to process all refunds within 1 week of receiving the returned items. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.
Got a question not answered here?
Please email firstname.lastname@example.org or us or call us on 0207 328 8232