Terms of Service
SOME IDEAS LIMITED offers shipping worldwide.
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
What countries do you ship to?
Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland Ireland, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Republic Of Korea, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK (including Isle Of Man), United States.
If your country is not noted above, please send us a mail firstname.lastname@example.org and we will see if we can add it to the list.
Can I change my delivery address?
Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link.
Can I have my order delivered to another address than my billing address?
Yes, you can select a separate delivery address from your billing address in the checkout.
Can I pick up my order from your store?
If you wish to collect your order from our stores please call us on 0208 248 2884 or email us email@example.com and we can check availability.
What if I’m not at home when my parcel is delivered?
If no one is available to sign for your order then the delivery company will leave a card. You can then follow the instructions for pick up or redelivery.
Got a question about returns?
Click here to view all information on returns & exchanges.
Got a question not answered here?
Please email us firstname.lastname@example.org